BladeStation, BladePoint, and Density Series Warranty Statement
Cubix Corporation LLC (Cubix) warrants all
Cubix manufactured non-software BladeStation, BladePoint, and Density
Series system level products to be
free from defects in materials or workmanship under normal use for a
period of 3 years from date of shipment from Cubix *(See exceptions below). During the warranty
period, Cubix will repair or replace defective parts that are returned to
Cubix. Replacement parts may be new or refurbished. Replacement parts are
warranted for the remainder of the warranty period or 90 days whichever is
longer. All parts that are exchanged under this warranty become the
property of Cubix. The warranty does not include on-site repair charges
such as labor, travel, shipping or other expenses associated with the
repair or installation of replacement parts. Cubix is not responsible for
damage to or loss of any programs, data, or removable storage media. Third
party buy-out products not manufactured by Cubix carry their own
manufacturers' warranties not to exceed three years.
This warranty extends only to the Original Purchaser or Registered End
User. This warranty may be transferred to subsequent end users upon
request of the original end user. Contact Cubix Customer Service to
transfer the warranty.
This warranty excludes products which have been damaged or rendered
defective due to external causes including but not limited to:
- Accident, misuse, or abuse.
- The result of an Acts of God, such as lightning strikes, earthquakes, flood, and other force majeure circumstances.
- Installation of products not certified safe by Cubix.
- Unauthorized modifications of the Cubix equipment.
Cubix warranty obligations with respect to software distributed by
Cubix are stated in the applicable end user license agreement, which is
included with the software. Cubix Corporation is not obligated to repair
or replace software under this Limited Warranty.
EXCEPT AS EXPRESSLY STATED IN THIS WARRANTY, CUBIX MAKES NO OTHER
WARRANTIES EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CUBIX EXPRESSLY
DISCLAIMS ALL WARRANTIES NOT STATED IN THIS LIMITED WARRANTY.
CUBIX CORPORATION’S RESPONSIBILITY FOR DEFECTS AND MALFUNCTIONS OF THE
COMPUTER HARDWARE IS LIMITED TO THE REPAIR AND/OR REPLACEMENT OF THE
FAULTY COMPONENTS, AS SET FORTH IN THIS WARRANTY STATEMENT. CUBIX IS NOT
LIABLE FOR ANY DAMAGES CAUSED BY THE CUBIX COMPUTER SYSTEM OR THE FAILURE
OF THE COMPUTER TO PERFORM, INCLUDING ANY LOST PROFITS, LOST SAVINGS,
INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES .
Cubix urges all users to complete the warranty registration procedure:
to insure prompt service in the event of system failure. Products
purchased through re-sellers should be registered to establish the correct
date of sale.
Warranty Part Repair Service
To request warranty service, contact Cubix Customer
Service. Cubix Customer Service will assist the
customer in determining if a part needs to be replaced. If warranty
service is required, Customer Service will issue a Return Authorization
Number. Cubix will ship replacement parts to locations within the United
States of America freight prepaid using a next business day delivery
service. Although next business day delivery service will be used, Cubix
cannot guarantee next business day delivery. Outside of the USA, Cubix
will ship parts freight collect. All duties and customs charges are the
responsibility of the customer.
Replacement parts orders will be shipped from Cubix Corporation by the
end of the next business day after the order has been placed. Cubix will
pay transport charges from Cubix to the customer site within the 50 United
States.
The customer agrees to return the defective part to Cubix within 15
days from receipt of the replacement part. If the defective product is not
returned to Cubix within the 15 day period, the customer will be invoiced
for the replacement product and all associated transit charges. The
product will be invoiced at the then current Cubix Retail List Price.
When returning the defective part, the customer is responsible for
using adequate packaging, either the packaging included with the
replacement part, or equivalent. The customer must prepay all shipping
charges and insure the shipment, or accept the risk of loss or damage
during transit. Cubix will not accept any freight collect or COD
shipments. The customer must pay any duties, customs fees, taxes, or
related costs.
This service is limited to defective parts only. This service does not
cover exchanging entire systems. If the user with the assistance of
Customer Service cannot ascertain the defective parts, the user should
either obtain qualified on site service or return the system to Cubix for
repair.
Exceptions to 3-Year Warranty
*S-ATA and P-ATA drives sold as part of a Cubix system on or after 01-Oct-2002
are warranted for a period of 1 year.
*Piece parts and spare parts are warranted for a period of one year.
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